CAT2020 Powered Online Citizen Services for Sri Lanka
eCitizen.lk provides digital citizen services for Sri Lankan local government authorities, including Pradeshiya Sabha, Urban Council and Municipal Council online payments, complaint management, online bookings and public service requests.
Quick Access
Access CAT2020 eCitizen.lk services using the links below.
eCitizen.lk Online Local Government Services
A centralized digital platform for Sri Lankan citizens to access local government services, submit complaints, make online payments and request bookings through CAT2020.
Online Payments
Pay local government charges online, including assessment tax, shop rental, water billing and other supported Pradeshiya Sabha, Urban Council and Municipal Council payments.
Pay OnlineComplaint Management System
Submit public complaints online, track progress, receive updates and support transparent complaint resolution through the CMS portal.
Open CMSOnline Bookings
Request bookings for public facilities such as halls, playgrounds, cemeteries and other local authority services.
Book OnlineCitizen Services
Access Sri Lankan local government citizen services online through the CAT2020 digital service platform.
Citizen ServicesOnline Payments for Local Government Services
eCitizen.lk connects citizens to CAT2020 online payment services for Sri Lankan local authorities. Citizens can conveniently pay supported bills and charges without visiting the office physically.
- Pradeshiya Sabha online payments
- Urban Council online payments
- Municipal Council online payments
- Assessment tax and property-related payments
- Shop rental, water billing and other citizen service payments
Payment Portal
Securely access online payment and citizen service facilities through:
pay.cat2020.lk
Open Payment PortalComplaint Management System
The eCitizen.lk Complaint Management System helps citizens submit public complaints online and allows officers to assign, monitor, update and resolve complaints through a structured digital workflow.
- Online complaint submission
- Complaint reference number and tracking
- Officer assignment and progress updates
- Transparent complaint resolution workflow
- Improved accountability for local government services
Online Bookings for Public Facilities
eCitizen.lk supports online booking requests for public facilities and local authority services, helping citizens reduce paperwork and unnecessary office visits.
- Public hall bookings
- Playground and ground reservations
- Cemetery-related booking requests
- Officer approval workflow
- Online payment support through CAT2020 where applicable
Booking Portal
Access online bookings and related citizen services through:
pay.cat2020.lk
Open BookingsCAT2020 eCitizen.lk for Sri Lanka Local Government Digital Services
eCitizen.lk is designed as a digital gateway for Sri Lankan citizens to access local government services online. The platform connects citizens with CAT2020 services, including online payments, complaint management, online bookings and public service requests.
Through eCitizen.lk, citizens can access digital services related to Pradeshiya Sabha, Urban Council and Municipal Council operations. This helps improve public service delivery, reduce manual paperwork, increase transparency and provide faster access to essential local authority services.
The platform supports online payment services through pay.cat2020.lk and complaint management through cms.ecitizen.lk, making it easier for citizens, officers and local government authorities to manage service delivery digitally.
How eCitizen.lk Works
A simple digital process for Sri Lankan local government online payments, complaints, bookings and citizen service requests.
Select Service
Choose online payment, complaint management, online booking or citizen service.
Enter Details
Enter required citizen, property, payment, complaint or booking information.
Submit Request
Submit the request or payment securely through the CAT2020 online platform.
Track & Complete
Receive confirmation, track complaint progress or complete the local government service.
Access eCitizen.lk Digital Services
Use one digital gateway for CAT2020 online payments, complaint management, online bookings and Sri Lanka local government citizen services.